Business Process Outsourcing (BPO) is the buzzword in today’s service Industry. BPO can be termed as the performance or act of giving the responsibility to a third-party service provider to run the work on the contract basis for a certain period or tenure not only to attain the cost saving but also to use their expertise in a particular field. In other words it is the act of transferring some of an organization's repeated business processes to an outside provider to achieve cost reductions while improving service quality. Nethuesindia is a leading company catering to a wide spectrum of inbound and outbound services to companies from various industries.

Outsourcing your business processes allows you to focus on your core business so you can serve your customers better. Companies who outsource the work to us can reduce their cost up to 70% while maintaining great quality. As our team is well trained to understand your business intricacies and complexities before suggesting the solution. We customize our solutions to meet your specific requirements. As your business partner, we provide you with unmatched quality, on-time service and confidentiality and keep you fully informed at every step.

We are capable of providing complete solutions to our customer thus practically turning into an extended arm of our clients. Our precision and quality consciousness is what sets us apart from others. At Nethuesindia, we like to carry our motto, as our attitude “Try till you attain”. Our quality-driven services have won us many acclaims and clients over the years.

As a part of Business Process Outsourcing some of our services offered by Nethuesindia are:

• Live Chat Support (Technical & Sales)
• Email Support
• Voice Support
• Data processing
• Data Mining

Live Chat Support
This secure chat application is a great tool for interacting with your customer and attains very high customer satisfaction. As live chat support capable of answering customers pre sales and post sales queries thus it increases sales with highly satisfied customers which helps in generating more revenue for your company. Some of the benefits delivered by Nethuesindia are mentioned below:

• Deliver live service at the point of need.
• Agents are capable of rapidly resolving queries.
• Increase customer loyalty and satisfaction by helping them at the point of Need.
• Keep a track of visitors search behavior.
• Convert web site visitors to buyers by offering live help.
• Chat support is delivered 24*7.
• Questions and answers are maintained using a robust database, which in turn used for delivering high quality services to the customers.

Email Support
Email support is another widely accepted tool for attaining great customer satisfaction, if done correctly then with the help of email support you can always answer your customers for the product/services that they are buying from you. Our professionals at Nethuesindia are capable of providing very effective Email support for his clients. Nethuesindia plays a vital role in maintaining high quality of emails support, ensuring that all emails are replied in quick span of time. Some of the benefits delivered by Nethuesindia for email support are mentioned below:

Email Processing Time: Nethuesindia email support is regularly working 24*7 so almost all emails are answered with sort span of time.

Improve Agent Effectiveness: Our Agents also use canned ‘Quick Responses' and optional knowledgebase articles to ensure rapid, consistent, branded, and accurate responses in order to achieve client expectations with automatic acknowledgement emails.

Customer’s history of tracks: Agents keep the track of email of the related email messages and other interaction histories across a particular incident or group of incidents, providing necessary context to the agent handling the email.

Sensitive customer and company data is protected: With the help of secure message system, each and every email of a customer is protected using best of email management.

Exceed Customer Expectations: Keeping in mind the complexity of a particular process, Nethuesindia’s email support team is capable of exceeding customer expectation ensuring quality service.

Ensure Quality Emails: Nethuesindia Quality Manager support email team keeps a track of emails that our Agents reply to our Customers by sitting with them and reviewing their daily performance. Every email is maintained with company’s corporate, quality, and brand standards and information accuracy in every outbound email by leveraging various email monitoring features.

Voice Support
Nethuesindia is capable of catering wide spectrum of inbound and outbound voice support. Our voice team provides both technical as well as non-tech customer service in the field of Banking, Insurance, Payment processing, healthcare and many more. Our customers recognize us for our consistent, high-quality performance. Some key benefits offered by us are following:

Calls are handled Rapidly: Nethuesindia also has a voice support for the product/service that it is providing to its customers. We have both the provision of incoming and outgoing calls. The calls are routed to the appropriate agents in order to reduce agent’s downtime.
Improve First Contact Resolution Rates:
While giving voice support at Nethuesindia, customer histories and cross-application data (including a knowledgebase) are kept to improve first contact resolution rates and reduce callbacks and hold times.

Conversations are personalized: Agent screen pops provide agents with information about each calling customer with the interaction history, allowing for fast and relevant conversations.

Quality is maintained: Reviewing of calls, access dashboards, timers, real-time reports, and historical reports to identify opportunities for process improvements and monitor agent performance.

Adhere to Compliance Standards: Quality mangers keep interacting with agents in team meetings in order to optimize agent’s efficiency and average call handling time.

Data processing
Nethuesindia delivers high quality data processing services with minimum hassles within your budget. It helps you by allowing you to increase the pace of your business activities in quick time, save money and gives you many other competitive advantages.

Manual data entry:
Nethuesindia services includes manual keying of every possible text, numeric or mixed document. Manual data entry allows you to do much more with your corporate information than just imaging, saving you time, money and giving you measurable competitive advantages.

Forms based data capture:
We capture data from all types of handwritten forms accurately, rapidly and cost-effectively.

Digitization and Conversion:
Using leading-edge technologies and skilled staff, we convert your unstructured data into a variety of useful digital formats:

Full-text data capture:
For your text and numeric based documents, whether printed or hand-written, we at Nethuesindia provide a highly accurate and rapid service to manually enter your data into an electronic format.

• Text / Offshore Data Entry
• Data extraction / Online data retrieval from web
• Word Processing
• Scanning Services
• File Transfers
• Indexing / Hyper linking Servic

Nethuesindia data processing team can convert your paper-based data into electronic format. Our specialty is Text entry and research papers into digital form and also into Web pages. We work with typed or printed text. Send us your files via the Internet / e-mail as zip file, rtf file, tiff file, Pdf file or you can send hard copies. We will convert them into digital form.

Database Conversion Services:
• Format conversion of data from any format to XML
• Includes Coding, Tagging, Marking

Data Mining
We at Nethuesindia provide - high level of accuracy, timely deliveries, total confidentiality
And cost effective Data Mining services. Data Mining helps organizations and businesses
in finding the relevant data and which in turn is very much required for the growth of any business . Our data mining services have worked positively and effectively for its clients globally. Our knowledge of statistics, data mining statistical software, and base statistical software for data manipulation coupled
with our extensive experience in many industries makes us the best choice for your data mining needs.

Here is the main list of Data mining services offer:

• Gathering data from websites to excel spreadsheets
• Online searching for pricing information.
• Information collection from websites.
• Creating lists of target websites.
• Extracting and summarizing news stories from online news sources.
• Mining process for different website's products, prices and descriptions etc
• Extracting precise and updated information about your competitors' pricing.